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Clean ingredients. Visible results.

FAQs

Questions, answered.

Ordering, delivery, products and routines. Can’t find your answer? Message us on WhatsApp.

Still have a question?

Our team replies on WhatsApp from 10am to 10pm, seven days a week.

Prefer to call? +234 812 393 9130

Ordering & delivery

Are prices in naira different from cedis, pounds and dollars?

Yes. Each currency has its own prices. Choose your currency at the top of the website to see prices in naira, cedis, pounds, dollars or CFA francs. You can also message us to confirm prices in cedis.

Are your products available in Ghana?

Yes. All SBS products are available in Ghana through our stockist, who handles local deliveries. We do not have a physical outlet in Ghana.

How do I order in Ghana?

Send us a message on WhatsApp (+234 812 393 9130) for recommendations and to place your order. Please note that prices in naira are different from prices in cedis.

Do you have a distributor in Ghana?

We don’t have a distributor in Ghana, but we work with a stockist who handles local deliveries. Orders are processed only after a direct consultation and payment to us by mobile money (the MoMo number is shared on our WhatsApp). We do not accept cash payments in Ghana. Send us a message to place your order.

Products & suitability

Do you have products that are safe during pregnancy or breastfeeding?

Yes. At SBS we have a range of products that are safe for pregnant women. For a proper recommendation, message us on WhatsApp (+234 812 393 9130).

Is SBS for all skin tones and skin types?

Yes. We do not make products for a specific skin tone, and all skin types can use our products.

Do you offer products for specific skin concerns?

Yes, for concerns like acne and hyperpigmentation. For a personalised recommendation, message us on WhatsApp (+234 812 393 9130) or send an Instagram DM to @shortcaike_beautystores.

Can I use my body products on my face?

No. Please get separate products for your body and your face.

Routines & results

What is a basic skincare routine?
  1. Cleanser: wash your face to remove dirt and oil, for example Gentle and Mild Daily Cleanse.
  2. Moisturiser: hydrate and protect your skin, for example Ceramide Infusion Moisturizer or Pure Luxe Daily Moisturizer.
  3. Sunscreen (morning only): prevent sun damage with SPF 30+.

Optional: add a serum for concerns like acne or dark spots, and a toner to balance the skin, for example Vitamin B3 Replenishing Serum or 12% Vitamin C serum.

How do I use the products and layer them?

How to use each product and how to layer them is written on the packaging and on our website. For a personalised routine, message us on WhatsApp, and use products as directed by your aesthetician.

How long should I use your products for the best results?

Three to six months of consistent use, following the personalised routine we give you, to see visible improvement. Results can take up to a year.

Is sunscreen important?

Yes, very important. Reapply every three hours.

Is it important to use a moisturiser?

Yes.

How do I determine my skin type?

Cleanse your face and leave it for 5–10 minutes.

  • If it feels balanced, you have normal skin.
  • If it looks shiny, you have oily skin.
  • If it feels tight or flaky, you have dry skin.
  • If it is oily in some areas and dry in others, you have combination skin.
Do I need clinic treatments to get the results I see on your page?

Most results are not from clinic treatments. But if your skin concerns are persistent and keep recurring, it may be time for a different approach: clinical treatments combined with a consistent and effective home-care routine. If you live abroad, we recommend a home peel, which is strictly on prescription.

Skin concerns

Which products can help prevent wrinkles?

SBS products with hyaluronic acid, niacinamide, peptides and vitamin C.

Which products can I use to fade PDL, melasma and hyperpigmentation?

From SBS: Revitalizing Night Concentrate, Melan Depigmenting Concentrate, TRX Skin Unifying Creme and Modified Kligman’s Night Concentrate (prescription needed). Also 12% Vitamin C serum, tretinoin and TRX Skin Pop Toner.

For a personalised routine, message us on WhatsApp (+234 812 393 9130) or send an Instagram DM to @shortcaike_beautystores.

Which SBS products control excess sebum (oil)?
  1. Gly/Sal 4:1 Cleansing Face Wash
  2. Vitamin B3 Replenishing Serum
  3. Acne Sulfur Mask
Which products are best for dry or dehydrated skin?

For intense hydration: Ceramide Complex Essence and Ceramide Infusion Moisturizer.

Which SBS products repair the skin barrier?

Start with our impaired skin barrier range. For a routine tailored to your skin, message us on WhatsApp (+234 812 393 9130).